Help & Support

Creating a group is simple:

• Tap the "+" button on the home screen
• Enter a group name (e.g., "Road Trip 2024")
• Optional: Select a group icon from 6 preset options
• Add participants by tapping "+ Add Participant"
• Tap "Create Group" to finish

To record a new expense:

• Open your group and tap the "+" button in the top right
• Enter a description (e.g., "Gasoline", "Dinner")
• Input the amount (supports tax and tip calculation)
• Select who paid (the payer)
• Choose who participates in splitting (default: everyone)
• Tap "Save" to record

The app automatically calculates how much each person owes.

SplitSimple uses a "minimum transaction" algorithm to simplify debts:

• It calculates total "paid amount" vs "owed amount" for each person
• Automatically optimizes who pays whom to reduce total number of transactions
• Example: If A owes B $25 and C owes A $10, it simplifies to A pays B $15 and C pays A $10

Tap "Calculate Settlement" at the bottom of any group to see the optimized repayment plan.

Pro version unlocks:

• Unlimited Groups: Create as many groups as you need (free version limited to 3)
• Advanced Export: Export bills as PDF or Excel with full details
• Group Archive: Archive settled groups to keep your list clean
• Custom Categories: Create your own expense categories (Transport, Accommodation, etc.)
• iCloud Sync: Sync data across all your Apple devices
• No Ads: Completely ad-free experience

If you've purchased Pro but it's not showing:

• Go to Settings → "Restore Purchases"
• Tap "Restore" and enter your Apple ID password if prompted
• Ensure you're signed in with the same Apple ID used for the original purchase

To cancel your Pro subscription:

• Open iPhone Settings (not the app settings)
• Tap your name at the top → "Subscriptions"
• Find SplitSimple in the list
• Tap "Cancel Subscription"

You'll continue to have Pro access until the current billing period ends.

Yes, your data is completely private and secure:

• All data is stored locally on your device only
• No servers, no accounts, no data collection
• We cannot access your bills, groups, or any personal information
• Pro users can optionally enable iCloud sync (Apple's secure infrastructure)

To sync across devices:

• Ensure you have Pro version active
• Go to Settings → "iCloud Sync"
• Toggle "Enable iCloud Sync"
• Make sure you're signed into the same iCloud account on all devices
• Allow a few moments for initial sync

Data syncs automatically when you open the app. No manual refresh needed.

Free users can export basic CSV:

• Go to Settings → "Export Data"
• Select "Export as CSV"
• Choose the group to export
• Share via email, Messages, or save to Files

Pro users can export detailed PDF/Excel with charts and full settlement history from any group's "Share" menu.

Important: Deleting the app permanently removes all local data.

• Free version: Data is gone unless you exported it first
• Pro with iCloud Sync: Data can be restored by reinstalling and enabling sync

Try these steps in order:

• Force close: Swipe up from bottom, swipe SplitSimple up to close, then reopen
• Restart device: Power off your iPhone completely and turn back on
• Update iOS: Go to Settings → General → Software Update
• Reinstall app: Delete and reinstall from App Store (Pro users: enable iCloud Sync first!)

If issues persist, contact us with your iOS version and device model.

Common sync issues and fixes:

• Check iCloud status: Settings → [Your Name] → iCloud → Ensure "iCloud Drive" is enabled
• Same account: Verify all devices use the same Apple ID
• Storage space: Check if you have available iCloud storage
• Network: Ensure stable Wi-Fi or cellular connection
• Toggle off/on: In app settings, turn iCloud Sync off, wait 10 seconds, turn back on

If you think the math is wrong:

• Check participants: Verify correct people are selected for each expense
• Check payer: Ensure the right person is marked as "paid"
• Tax/Tip: Confirm if tax/tip was added to specific expenses
• Currency: Check that currency settings match your expectations

The algorithm is tested extensively, but double-check your inputs. Tap any expense to see the detailed breakdown.

If restore isn't working:

• Ensure you're signed into App Store with the same Apple ID that made the purchase
• Check Settings → [Your Name] → Media & Purchases → View Account → Purchase History to confirm the purchase
• Restart the app after attempting restore
• Try logging out of App Store and back in

If still issues, contact Apple Support directly for billing matters, or reach out to us with proof of purchase.